Public Relations Manager in the Customer Relations Division
ECRD: PR 0175 DATE: 22/07/2019
Applications are invited from suitably qualified candidates for the above-mentioned position. The position will be on a three year performance-based contract. The position is at the Head Office in Maseru and the incumbent will report to the General Manager Customer Relations.
QUALIFICATIONS
A Bachelor’s Degree in Public Relations or Mass Communications or equivalent, including a module in Human Behaviour with at least five (5) years relevant experience.
A Post graduate qualification in Media Relations or a relevant field will be an added advantage.
EXPERIENCE AND OTHER REQUIREMENTS
Must have extensive media experience.
Excellent public speaker.
Excellent report writing skills.
Excellent interpersonal and people skills.
Methodical and disciplined approach to work
Compute literacy is essential.
Ability to work under pressure.
High level of integrity
Must have a valid driver’s license.
KEY PERFORMANCE AREAS
The incumbent will be responsible for performing the following:
• Preparing and monitoring progress of departmental budget and plan.
• Anticipating reputational threats and devising response strategies to manage reputational issues swiftly and efficiently.
• Undertaking attitude surveys of customers and the public.
• Participating in the crucial TV and radio programs.
• Producing publications: Annual report, customer guide book, customer charter and leaflets, internal newsletter, Code of practice on customer complaints handling procedures,etc.
• Producing monthly and periodic reports, including LEWA reports.
• Facilitating production and distribution of corporate newsletters.
• Developing and ensuring compliance with Public Relations policies and procedures.
• Initiating and undertaking crucial public gatherings.
• Developing and maintaining sound relations with the media as a whole.
• Managing the online and social media strategy and ensure set targets are met.
• Monitoring call centre performance.
• Implementing and monitoring approved social responsibility programme.
• Responding to public/customer’s complaints and attend mediations.
• Fielding media questions and pitching stories to the media, preparing media kits and organizing press conferences.
• Writing press releases and speeches for LEC Management,
• Developing advertising and marketing communications material and preparing articles for corporate newsletters.
Interested candidates must submit their applications, CVs and certified copies of educational certificates and transcripts in sealed envelopes clearly with marked the position the candidate is applying for and hand deliver to the Managing Director’s Office, LEC Head Office on or before 01-08-2019 at 12:30 hrs. Reference should be made to ECDR: PR 0175 on all applications.