Officer Rehabilitation at Standard Bank, Maseru


Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank.


Job Purpose

To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts via the various collections mediums with the aim of regularising accounts in order to minimize the forward roll into more serious delinquent categories.


Key Responsibilities/Accountabilities

  • Timeous and adequate actioning of all accounts in terms of the Rehabilitation strategy.
  • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
  • Adhere to Bank policies and procedures.
  • Maintain and enhance customer service.
  • Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.


Preferred Qualification and Experience

  • Diploma in Business Administration, Business Studies or Equivalent
  • Computing qualification will provide added advantage
  • Two years or more general customer debt management exposure
  • Computer literate


Knowledge/Technical Skills/Expertise

  • Sound knowledge of Vehicle and Asset Finance Product.
  • Sound knowledge of relevant statutory legislation.
  • Good knowledge of credit policies and procedures.
  • Ability to negotiate.

Closing date: 26 September 2017

Apply here!