Customer Service Manager
Johannesburg, Gauteng
Competitive Salary & excellent benefits package
You will to lead the supply chain customer service team, with a focus on the customer supply chain and logistics collaboration for service and efficiency. The concentration of this role will be on leading a team to manage service levels of and orders to the key retail accounts and wholesalers nationally and drive supply chain optimization and delivery.
The Customer Services Manager heads the collaboration with the customers, Sales teams and works closely with the RB logistics team and logistics service providers, to accomplish the goals and objectives of the greater Supply team and ensuring service levels agreed with customers are met.
As part of an experienced and dynamic Supply Services team, you will drive efficient and effective in-market activities and projects to increase supply chain flexibility, reduce operating costs, optimize business processes, pursue enabling technologies, and maximize replenishment efficiency with our customers.
Is this You?
- Enthusiasm, motivation and a commitment to timely delivery of results
- Proven customer service management skills
- Ability and confidence to challenge, question, influence and negotiate
- Strong team working across functional teams
- Accurate, thorough & disciplined
- Well organized and able to meet agreed deadlines
- Good communication and presentation skills. Ability to communicate at all levels with internal and external stakeholders.
- Bachelor’s degree program in a related field.
- 5 years of supply chain experience in FMCG industry with core experience in customer service management with strong knowledge of logistics experience in collaborating with customers.
- Must be a RSA citizen.